Returns & Refunds

Our Cozy Cookware return window at Cozy Cookware runs 30 days from delivery. Keep the original carton if you can; it makes the return far easier to arrange.

Once the return reaches us it is inspected, and the refund is issued to the original payment method within five to seven business days. Return shipping on approved returns is covered by us.

To start a return, reply to the order confirmation email with your order number and the reason. We reply with the return address and any collection arrangements within one business day. Please do not send a piece back before you have that reply, as unlabelled parcels cannot be matched to an order.

If something arrives damaged, send photographs of the packaging and the damage with your order number and a replacement part or piece is arranged.

Items returned outside the 30 day window, or returned without their fittings, may be refused or refunded at a reduced value. Clearance items follow the same 30 day rule.